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Refund Policy

Refund Policy



We get it. Buying skincare (especially online) can be scary and we wouldn't blame you for being skeptical. We truly believe in our product and its results. Give our products 30 days. 30 days to change your skin. 30 days to be confident makeup free. If your skin doesn't love it, we'll give you your money back as per our terms below.  

Its always helpful to know your reason for return so we can continue to improve what we do, and often we find that we can help with our advice and suggestions on why the product may not be working for you and tweak your routine to get the results we're all aiming to achieve, so reach out to us if this is you. While we have an exceptionally high success rate with our Dew Drops which we're very proud of we do understand it could never be right for 100% of people and we also understand the fear of trying 'yet another new product' so we're taking the risk out of it for you with our money back guarantee. 

Please note we don't accept refunds based on change of mind once it has been dispatched. 

To be eligible for a return please follow these steps & note the following T&C's:

- email us at helpme@suppleskinco.com after 30 days of use and no longer than 45 days from date of purchase with your return request 

- include a reason for your return as well as how long you've been using the product & with what other products (if any) 

- photo evidence is always helpful if available 

- refund is strictly limited to 1 order & 1 of each product. Unfortunately we cannot refund bulk buying (i.e. multiple of each product) as we cannot resell unused product once it leaves Supple HQ. 

Once your return is approved please return your product within 14 days to: 

2296 Vardon Lane 
Hope Island Qld 4212
Australia

IMPORTANT: Please include a note with your order name, order number, date of purchase & reason for return so we can process your refund. If these details are not included it may be very difficult for us to process your refund. Please note only our Dew Drops are covered under the 30 day money back guarantee as other products are general use 

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs from your purchase are non-refundable