FAQ's

We create simple, effective skincare powered by plants. Our goal is to help calm, hydrate and restore irritated skin with gentle, nutrient-rich ingredients your skin will actually love.
All Supple Skin Co products are proudly formulated and made in Australia (Billinudgel, NSW to be precise) with locally sourced ingredients wherever possible.

All of our formulas are 100% natural, vegan, and cruelty-free. We use high-quality, plant-based ingredients and never test on animals (ever).
Yes. We use recyclable glass bottles and paper-based packaging, and we keep things minimal to reduce waste. You can also return your empties through our Cash Your Trash program to earn store credit.

We have a few different shipping options:
- Free Shipping on orders over $80.
- Standard (2 to 8 business days): $10.00 on orders below $80.
Need to get it faster:
- Express (1 to 4 business days): $15.00
Well, it depends where you are!
Once you get to the checkout and add your address, your shipping rates will be calculated.
Yes! Once your order is on its way, you’ll receive a tracking number so you can follow its journey to your doorstep.

Yes, we offer free shipping on all AU orders over $80!
We aim to dispatch your order within 1–2 business days.
- Australia: 1–5 business days.
- International: 3–10 business days (depending on economy or express)

Buying skincare online can feel like a risk, especially if you’ve tried everything. That’s why we offer a 30-day money-back guarantee on our Dew Drops.
Try it consistently for 30 days. If your skin doesn’t love it, we’ll give you a full product refund — no stress.
See our returns policy for further details.
To be eligible, just follow these steps:
1. Email hello@suppleskinco.com after 30 days of use (but no later than 45 days from your purchase date).
2. Include your reason for return, how long you’ve been using it, and what other products you're using (if any).
3. If available, photo evidence is always helpful.
4. Once approved, return your item within 14 days.

Return postage is at your own cost and all original shipping charges are non-refundable.
We always recommend getting in touch before returning. Sometimes it’s a simple tweak to your routine that makes all the difference. We actually really care about your skin.